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Albert (Albie) Lui is an experienced IT professional currently serving as the Internal Support Lead at Versent, a role focused on implementing mobile device management (MDM) solutions, enhancing security protocols, and providing multi-level technical support for both Windows and Mac environments. Previous positions include Desktop Services Administrator at Latitude Financial Services, where Albie managed major project rollouts and troubleshooting within SCCM, and Workplace Technology Specialist at Sportsbet, where Albie provided extensive support and managed MacOS devices. Albie began a career in customer service at Mind Games Melbourne, and holds a Bachelor of Information Technology and Systems from Monash University, specializing in Enterprise Information Management.