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Balu Divakaran has extensive work experience as a technical writer, with a focus on documentation in the telecommunications industry. Balu most recently worked at Versa Networks as a Senior Technical Writer starting in December 2019. Before that, they held the role of Senior Lead, Documentation at Mavenir from March 2016 to December 2019. Balu also worked at Juniper Networks as a Senior Technical Writer from December 2010 to February 2016. Prior to that, Balu worked at Cisco as a Technical Writer from September 2008 to December 2010 and at Oracle India Pvt. Ltd. as a Senior Technical Writer from January 2007 to September 2008. Balu started their career at Huawei Technologies, where they served as a Senior Tech Writer from November 2003 to January 2007, and at SCT India as a Technical Writer from December 2000 to November 2003.

Balu Divakaran completed a BA in English Literature from NSS College, Ottapalam (Calicut University) from 1994 to 1997. Following this, they pursued a PG Diploma in Communication and Journalism from the Institute of Communication and Journalism from 1998 to 1999. Additionally, they obtained the certification JNCIA from Juniper Networks. No information is available regarding the specific month or year of obtaining this certification.