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Joonas Dunderfelt serves as the Customer Care Manager at Verkkokauppa.com Oyj since October 2022, overseeing the operational capability of the customer service team, daily leadership, team member coaching, and ensuring the quality of customer service delivery. Joonas emphasizes motivating team members to excel and continuously learn. Prior to this role, Joonas held positions as a Senior Customer Care Specialist and a Customer Service Specialist within the same company, contributing to a strong foundation in customer service and team management.