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Ian Sneddon is an experienced professional currently serving as an Implementation Manager at VerityStream by HealthStream, where responsibilities include developing project plans, managing software implementations, and ensuring smooth transitions for multiple clients. Previously, Ian held various roles such as Tier II Customer Support Representative and Tier I Customer Support Specialist at VerityStream, focusing on client support and issue resolution. Prior experiences include positions as Bar Manager at Niwot Wheel Works, Shop Manager at Colorado Processing Company, and QA Engineer and Analyst at Apto and Conga, respectively. Ian began the career path with academic support roles at Utah Valley University and has foundational experience in customer service from employment at Harmon's Grocery and Scheirmeier Farms. Ian holds a Bachelor of Arts in English Language and Literature from the University of Utah.