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Dickson Kwatampora is an accomplished technical support manager with extensive experience at Veritas Technologies LLC since April 2016, currently serving as Manager of NetBackup Technical Support. In this role, Dickson manages a team of 12 engineers, emphasizes performance improvement, and fosters a culture of collaboration and accountability. Previous positions include roles as Principal Technical Support Engineer, Swarm Lead, and various senior technical support positions, highlighting expertise in troubleshooting complex customer issues across diverse platforms. Earlier experience includes serving as Major Incident Coordinator at Medtronic and technical support roles at Calabrio, Inc., and Middleton Public Library. Dickson holds a Master of Science in Information Technology Management from Saint Mary's University of Minnesota and a Bachelor of Arts in Management Information Systems from Luther College.