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An expert on project management, process improvement, and change management, Chrissy oversees all full-service child support operations. She is also the lead on change management for the South Carolina statewide child support system implementation. In her previous employment, Chrissy was in charge of child support operations in nine states and implemented innovations to enhance outcomes and improve customer service. A certified Project Management Professional, she also led data conversion and site support efforts in a highly successful large-scale implementation in Michigan.