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Charles Lafontant has a diverse work experience in the IT industry. Charles worked as a Managed Services Tech and Onboarding Team Lead at Verinext, where they self-managed their ticketing queue and provided technical support across various issues. Charles also led the effort to update documentation for quicker troubleshooting. Prior to that, they worked as a Network Consultant at Dataprise, where they provided network support, managed client relations, and made technical recommendations. Before that, they served as a Level 2 Managed Services Engineer and Help Desk Technician at StratX IT Solutions, LLC, where they managed service boards, worked with cross-functional teams, and troubleshooted and diagnosed problems with diverse operating systems and software applications. Charles also gained experience as an Assistant Web Developer at Monroe College and as part of the MOUSE Squad at Thomas A. Edison High School, where they gained technical skills in web development and computer installation and troubleshooting.

Charles Lafontant earned a Bachelor's Degree in Information Technology from Monroe College from 2011 to 2014. Additionally, they obtained certifications such as Jira Fundamentals Badge from Atlassian, IT Glue Certified Professional: Administrator Level 2 from IT Glue, Kaseya Certified Administrator (KCA) from Kaseya, and A+ Certification from CompTIA in April 2011.