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Jo-Shan Lee is a seasoned professional in product operations management, currently serving as the Lead Product Operations Manager at Veriff since January 2025. Prior experience includes a role as Product Operations Manager at Adevinta, where Jo-Shan successfully optimized global product development processes across multiple marketplaces and improved cross-functional collaboration. Jo-Shan's tenure at Typeform spanned four years, with key contributions in customer experience analysis, data-driven insights, and product delivery processes. Additional roles include customer success and content marketing at Eggbun Education, language instruction, and a corporate training position at Hyundai Motor Group. Jo-Shan holds a Bachelor of Commerce in Accounting from the University of Adelaide.