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Nick Lim is the Chief Executive Officer of Customer Happiness. Nick has over 20 years of experience in the business services and technology space successfully addressing strategic and diverse general management challenges including growth, portfolio innovation, sales & marketing issues, operational turnaround, start-up ventures/incubation, alliances, and M&A. Prior to joining Veri-Tax, he played senior leadership roles at Iron Mountain and Xerox and served global clients as a management consultant at McKinsey & Co. and Ernst & Young.

Nick earned a BA and MA in Economics summa cum laude from the University of Southern California and an MBA from the Harvard Business School

After nearly 20 years in the Northeast, with stops in New York City, Boston, and Rochester, Nick moved back to Southern California where he now lives with his wife and two kids. He misses many things about the Northeast, but not the winters, and would prefer to experience White Christmas through postcards and videos.