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Steven Lai is an experienced professional in customer care and technical services, currently serving as the Customer Care & Service Manager for Asia at Verathon Inc., where responsibilities include managing regional service operations and training service partners. Prior to this role, Steven served as Technical Service Manager at Celki VitalAire International, achieving significant improvements in equipment testing efficiency and service contract renewals, as well as leading corporate social responsibility initiatives. Steven's career also includes positions at Mallinckrodt Pharmaceuticals, RS Components, and Foxconn, demonstrating a strong foundation in technical support, service management, and process optimization. Steven holds a Bachelor of Engineering in Electrical and Electronics Engineering from The Hong Kong University of Science and Technology.