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Nalin Prasath currently serves as the Contact Center Operations Manager at Veracity Group since September 2022 and has held the position of Assistant Manager - Inbound Operations at SAKS since June 2021. Prior experience includes roles as Senior Supervisor Inbound Operations at Bellvantage (Pvt) Ltd from April 2019 to June 2021, Team Leader at SAKS from December 2016 to April 2019, and a variety of positions at Aegis Limited from December 2013 to October 2016, including Team Leader, Knowledge and Escalation Officer, and Customer Care Executive. Nalin Prasath holds a Certificate in Business Management from BMS (2018), a Cisco Certified Network Associate certification from SLIIT (2014-2015), and completed A/L studies in Commerce at St. Anthony's College Wattala (2013).