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Jacob John Jr has a solid work experience in the field of IT service management and customer support. Jacob started their career at HSBC as a Senior Global Support Analyst, where they provided customer service to Auto Finance customers in the United States. Jacob then moved to CSC- Computer Science Corporation as a Team Lead, where they managed the day-to-day operations of the Service Desk team. After that, they joined Huntsman Global Business Services Sdn Bhd as a Global Service Desk Team Lead, where they coordinated and led a team of Call Center Analysts in Kuala Lumpur and the US. Currently, they are working at Venator Materials Plc as a Global Service Desk Manager, responsible for managing the Global Service Desk Team across various locations and also overseeing knowledge management and service reporting. Throughout their career, Jacob has consistently focused on meeting service level agreements, driving process compliance and improvement, and providing excellent customer service.

Jacob John Jr's education history includes studying A Levels in Science at Advance Tertiary College. Jacob also pursued Computer Networking in Information Technology at Alison. In addition, they attended Sekolah Menengah Kebangsaan Bukit Mewah, but no degree or field of study information is provided for this school. Jacob John Jr has obtained certifications in Fundamentals of Network Security and General Data Protection Regulation (GDPR) from Alison - Free Online Learning. Jacob also holds certifications in ITIL® Foundation and ITIL® Intermediate Continual Service Improvement, but the institutions from which they obtained these certifications are not provided. The obtained month and year for all certifications are not mentioned.