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Ketul Shah has a varied work experience, starting with their current role as the Sr. Director - Customer Experience Operations at Vena Solutions, which began in April 2022. Ketul previously held the position of Director of Professional Services - Enablement & Operations at the same company from July 2020 to April 2022. Prior to that, they worked as a Practice Manager in Professional Services at Vena Solutions from May 2019 to June 2020.

Before their time at Vena Solutions, Shah was the Director of Professional Services & Consulting at MASS Engines from November 2016 to May 2019. Ketul also briefly served as the Sr. Director of Customer Success at Horizn Inc. from April 2016 to October 2016.

Prior to those roles, Shah worked as the Director of Professional Services at BigKite Consulting Inc / Traction on Demand from January 2014 to March 2016. In this position, they were responsible for various aspects including designing and improving consulting processes, implementing post-sales procedures, and ensuring successful solution implementations.

Earlier in their career, Shah held multiple roles at Intelex Technologies Inc., including Professional Services Manager, Solutions Development Manager, Business Analyst Team Lead, and Business Analyst. Ketul worked at the company from May 2008 to January 2014.

Shah's early work experience includes a teaching assistant role at the University of Windsor, where they provided support to professors and students in terms of grading examinations, facilitating inquiries, and assisting with daily tasks. Ketul held this position from January 2007 to April 2008.

Ketul Shah attended the University of Windsor from 2003 to 2008, where they obtained an Honors degree in Computer Science & Business Administration. During the same period, they also earned a Minor in Management Science, focusing on Management Sciences and Quantitative Methods. In addition to their educational background, Ketul has received certifications in Talk Master from Speaker Labs (obtained year: 2022) and Salesforce Administrator from Salesforce (obtained year: 2016).