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Desire Yao is an accomplished professional with extensive experience in Customer Relationship Management (CRM) and project management. Currently, as the Manager CRM at Velvet Consulting since February 2021, Desire Yao oversees project management and application rollout, focusing on business analysis, functional and technical specifications, and IT support. Previous roles include Senior Consultant CRM & Project Management at ProcessFirst France, Proxy Product Owner at RATPgroup, and Principal Consultant Transformation Digitale at DXC Technology, showcasing a strong background in CRM software solutions such as Creatio and Aurea CRM. With a Master of Business Administration from IAE Paris - Sorbonne Business School and a Master's degree in General Engineering from Centrale Lille, Desire Yao combines technical and managerial expertise to drive successful project outcomes across various industries.