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Chelsea McCoy Asadorian is an experienced professional in the fields of customer support and account management, currently serving as the US Customer Support Manager at Velsera since January 2023. In this role, Chelsea leads a scientific and technical support engineering team, focusing on client interactions and developing comprehensive training and role progression models to enhance team skills and prevent attrition. Prior experience includes managerial roles at PierianDx, where Chelsea enabled top US clients with NGS programs and managed a US account management team to ensure customer success and revenue growth. Chelsea's background features a strong research foundation, including a Ph.D. in Biomedical Sciences from the University of Alabama at Birmingham, and teaching experience as an instructor at Virginia Tech. Chelsea's professional journey reflects a commitment to client success and team development within the biotechnology and healthcare sectors.