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Zara Reid Cert CII is an experienced insurance professional currently serving as an Insurance Technician at Velonetic since May 2022. Prior to this role, Zara worked as an Account Handler at Police Mutual from July 2017 to May 2022 and as a Customer Service Associate at Swinton Insurance from July 2010 to June 2017, where responsibilities included delivering exceptional customer service and maintaining an 80% first answer point in telephony. Zara is also pursuing a Bachelor of Arts in Criminology and Psychology at The Open University, with an expected completion date in July 2024. Education was completed at Anfield Community Comprehensive School from 1998 to 2003.