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Jessica Haughey has over a decade of experience in various roles within the financial services sector. Currently serving as an Associate Program Manager at Velonetic since November 2013, Jessica has previously held positions including Business Analyst, Quality Lead, and Operations Support Technician. Prior experience includes five years at Nationwide Building Society, where responsibilities spanned from Operations Manager and Customer Service Manager to Customer Service Representative. Jessica's expertise encompasses transaction auditing, trend analysis, customer service, and complaint resolution. Education was obtained from St John's RC Comprehensive in Gravesend.