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Phil M. is a Help Desk Technician at Velocity Network since August 2020, bringing extensive experience in IT support and system maintenance. Previously, Phil worked as an MIS/IT Support Technician Assistant at Gaudenzia Erie, Inc., where responsibilities included troubleshooting technical issues for over 100 employees and enhancing IT department efficiency. Past roles also include Programmer at Gannon University, where Phil maintained and modified programs, and Assistant Programmer/IT Specialist at Howard Industries, contributing to the development of in-house systems. Phil's earlier experience includes various positions that combine customer service and technical support, as well as a strong educational background in Management Information Systems from Penn State Erie, The Behrend College.