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Hetal (Patel) Ozsemerciyan, A-CSM, currently serves as the Director of Strategic Operations at Velocity Global. With a robust background in technical program and project management, Hetal has held key leadership roles at ServiceTitan, including Director and Sr. Manager of Technical Program Management, as well as Sr. Technical Project Manager. Prior experience includes positions as Sr. Project Manager Scrum Master at DexYP, Senior Project Manager at ReachLocal, and Project Manager at DIRECTV. Hetal holds a Bachelor of Science in Business Administration with a focus on Project Management from DeVry University.