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Charity Garrow is an experienced operations support specialist currently working at Velocitii since June 2017, with previous roles as a supervisor and customer service representative. In addition to the role at Velocitii, Charity has been a tax preparer at H&R Block since January 2017, handling various tasks such as tax preparation, answering phones, scheduling, and checking clients in. Charity's prior experience includes serving as an adult services/systems administrator at Hoag Library from November 1995 to July 2016. Educational qualifications include a Master's degree in Library and Information Science from the University at Buffalo (2012-2016) and a Bachelor's degree in Business Administration and Management from SUNY Brockport (1996-2000).