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Mika Väisänen is currently a Junior System Specialist at Suomen Erillisverkot -konserni, having transitioned from an IT Trainee role where responsibilities included system maintenance, troubleshooting, and feature development for task management and wiki software. Earlier experience includes another IT Trainee position at Suomen Erillisverkot -konserni focused on automation development and documentation management, a Customer Delight Specialist role at Finnchat handling customer service and sales, and serving as a Technical Customer Service Representative at Telia. Mika Väisänen is pursuing a Master of Science in Information Systems Science at the University of Jyväskylä, having completed a Bachelor's degree in the same field.