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Mikhail Zolkin has over 15 years of experience in technical support and management, currently serving as Vice President of Worldwide Customer Technical Support at Veeam Software since August 2009. Prior roles at Veeam Software include Vice President and Director for Technical Support in the EMEA and APAC regions, along with a progression from Manager to Engineer in Technical Support. Prior to Veeam, Mikhail Zolkin worked as an R&D Engineer at Alcatel-Lucent from November 2007 to December 2008. Mikhail Zolkin holds a Bachelor's degree in Telecommunications from The Bonch-Bruevitch State University of Telecommunications in Saint-Petersburg, completed in 2008.