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Jordan Xu is a seasoned technical support professional with extensive experience in the IT industry, currently serving as a Senior Manager for Technical Support in the Asia-Pacific region at Veeam Software since May 2014. Jordan has progressed through various roles, including Manager and Team Lead, focusing on service level agreement compliance, customer escalations, and collaboration with engineering teams. Previous experience includes positions at Australian Catholic University, Break O' Day Council, and University of Tasmania, where responsibilities ranged from Level 2 Helpdesk support to comprehensive IT troubleshooting and systems maintenance. Jordan holds a Master's degree in Information Technology and a Bachelor's degree in Computing from the University of Tasmania.