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Tracey R. has extensive experience in service desk management and customer support operations, currently leading a team of over 40 professionals at DAS Health, focused on delivering 24x7x365 support and improving client-specific performance metrics. Previously, Tracey served as the Customer Relationship Manager at Georgia Southern University, overseeing desktop support and enhancing customer relations, and held roles including Customer Support Operations Manager at Memorial Health and Manager of IT Field Support Services at Johnson & Wales University. With a strong background in managing help desk teams and implementing process improvements, Tracey has successfully contributed to various organizations throughout a career that began as a Patient Account Representative at Rhode Island Hospital. Tracey holds multiple degrees, including an MBA in Health Care Administration and a Master of Education.