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Nancy Riley is a seasoned professional with extensive experience in business systems analysis and identity access management. Currently serving as a Senior Business System Analyst at vcpi, a DAS Health Company, since August 2006, Nancy is responsible for training new team members, providing coverage for the team lead, and serving as a dedicated trainer for the ServiceNow custom application. Previously, Nancy held multiple roles including Identity Access Management Team Lead, supervising over 15 analysts and managing provisioning requests, and Operations Analyst at Wells Fargo Advisors, where responsibilities included technical support and outage management. Nancy's career began in customer service and technical support roles, and educational credentials include a Bachelor of Business Administration and degrees in Computer Science and IT Programming from respected institutions.