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Shivam Jain has a strong background in quality assurance and operations management, with experience in leading teams and ensuring compliance with organization standards. Shivam has worked in various roles such as Quality Assurance Manager, Senior Manager Quality Assurance & FPA, and Director of Training, Quality & FPA at VCOSMOS. Previously, Shivam served as a Manager at Teleperformance India, where Shivam was responsible for site operations and process improvement. Shivam holds a Bachelor's degree in Commerce from the University of Rajasthan.