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Shivam Aggarwal is a seasoned professional with extensive experience in workforce management, holding various managerial and analyst roles in reputable companies such as VCOSMOS, Vertex Global Services, Quest Mindshare, Teleperformance India, and TeleTech. Specialized in forecasting, scheduling, and rostering for Bharti Airtel Limited, Shivam currently serves as the General Manager Workforce Management at VCOSMOS.