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Jessica Hasler Southwell has a diverse work experience spanning over 18 years. Jessica is currently working as the Senior Director of Client Success at Vault Health. Prior to this role, they served as the Director of Customer Success at Infectious Disease Connect from 2019 to 2021. Jessica also has experience as the Executive Director of Girls Rock! Rochester, where they focused on using music creation and performance to cultivate self-confidence in girls and trans youth. Jessica'swork at RAPID Healthcare Solutions as Director of Business Development and Sales further enhanced their skills in developing and maintaining customer relationships. Prior to that, Jessica worked as a Customer Success Consultant at eHealth Technologies, where they established new customer launch processes and improved account management for existing customers. Jessica's early career includes roles such as Principal HIE Consultant at J2 Interactive, where they acted as the point of contact for projects and led daily project calls, and as the Director of Community HIE Services at Rochester RHIO, where they worked closely with hospital leadership to define HIE value and managed a patient and provider call center. Additionally, they have experience as a Provider Relations Team Coordinator at Preferred Care, where they managed a team of call center representatives, and as a Reports Processing/Referral Testing Coordinator at ACM Medical Laboratory, where they handled incoming calls from physicians and provided support to the Client Services Department. Overall, Jessica has a strong background in customer success, business development, leadership, and project management.

Jessica Hasler Southwell attended Roberts Wesleyan University from 2015 to 2016, where they earned a Bachelor of Health Administration (BHA) degree with a focus on Health/Health Care Administration/Management. In addition, they have obtained several certifications through The PMBOK Academy, including the Certified Associate in Project Management (CAPM), Project Management Professional (PMP), and Scrum Master Certified (SMC). However, the specific months and years in which they obtained these certifications are not provided.