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Michael Ross brings extensive experience in customer support and management within the technology sector, currently serving as Senior Customer Support Manager and Global Dedicated Services Manager at Varonis since January 2016. In these roles, Michael is responsible for managing and developing professional services related to dedicated engagements and critical accounts, ensuring effective collaboration between support, customer success, and professional services. Prior to that, Michael held various positions at Varonis, including Dedicated Engagement Manager and Dedicated Support Engineer, achieving significant growth in support programs and enhancing project management capabilities. Previously, Michael worked at AT&T as a Tier 1 Technical Analyst, Escalation Manager, and Team Lead, focusing on troubleshooting and resolving complex issues for enterprise services. Michael holds a Bachelor of Arts in Anthropology and Psychology from North Carolina State University and an Associate of Arts in Psychology from Wake Technical Community College.