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Callum Smith has a significant amount of experience in the customer operations field. Callum has held leadership positions in various companies, including Vanquis Banking Group, Oakam Ltd, and Cabot Credit Management. In their most recent role as Head of Customer Operations at Vanquis Banking Group, Callum was responsible for overseeing all customer-facing operations teams and managing both colleague and customer activities. Prior to that, they served as the Head of Customer Operations at Oakam Ltd, where they led a team of approximately 100 colleagues and navigated through change during a period of regulatory scrutiny. Additionally, Callum has held several team leader positions at Cabot Credit Management, demonstrating their extensive experience in the industry.

Callum Smith attended St Augustine's Academy. No information is provided about the years of study, degree obtained, or field of study.