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Andrew Pennick is an experienced IT professional currently serving as an IT Service Delivery Manager at Vanquis Banking Group since May 2023, where responsibilities include managing stakeholder and supplier relationships, service transition, monitoring, and incident management. Prior to this role, Andrew held various positions at Moneybarn from March 2016 to May 2023, including Service Desk Manager and IT Service Desk Team Leader, focusing on IT service management, incident and problem management, and continuous improvement planning. Earlier experience includes technical support roles at Dixons Carphone and Tony Fresko Ltd, along with a BSc in Chemistry from the University of Sussex, completed in 2014.