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Paul Sims is an experienced IT professional with a strong background in infrastructure engineering and desktop support within the banking sector, currently serving as an Associate Infrastructure Engineer at Vanquis Bank since April 2019. Previous roles include IT Support Engineer at Allteks Ltd, where Paul provided 1st and 2nd line support and installations for various customers, and Service Desk Analyst at Insite Ltd, managing support issues in a datacentre environment. Earlier experience encompasses positions in customer service and administrative roles at AXA, Virgin Media, Aviva, and Phoenix Group, demonstrating a comprehensive skill set in technical support and client communication. Paul holds a high school education from Spilsby High School, completed in 1997.