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Patricia Chong, MBA, CPCC, ACC, is the founder, coach, and facilitator at Patricia Chong Coaching & Mindfulness Facilitation since August 2020, specializing in supporting individuals through personal and professional change. Currently serving as the Manager of Policy & Planning at Vancouver Public Library since January 2017, Patricia oversees strategic planning, policy development, and initiatives aimed at enhancing equity and diversity in the workplace. With extensive experience at Vancity from 1997 to 2016, roles included Manager of Member Solutions, where Patricia managed the retail solutions portfolio, Manager of Product & Relationship Marketing, focused on marketing initiatives and portfolio growth, Manager of Marketing Communications, leading a team responsible for brand management, and Manager of Database Marketing, where Patricia developed data-based segmentation models. Educational qualifications include a Master of Business Administration (MBA) in Marketing Management from McGill University, a Baccalauréat en sciences économiques from Université de Montréal, and professional coaching certification from Co-Active Training Institute.