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Marcus Cousins has worked in multiple companies in a customer success management and account management role. Marcus started their career at Xeretec Ltd in November 2018 as a Business Development Executive and also took on the role of an Account Manager from May 2019 to June 2021. In July 2021, they joined Telefónica Tech as a Customer Success Manager and worked there until November 2022. Currently, they are working at Valve as a Customer Success Manager starting from November 2022.

Marcus Cousins's education history includes attending Guildford College, Farnborough College of Technology, and Hockerill Anglo-European College. However, the specific years of enrollment or degree programs are not provided.

In terms of additional certifications, Marcus obtained various certifications from different institutions. These include Microsoft 365 Certified: Fundamentals and Microsoft Certified: Azure Fundamentals from Microsoft, Surface PC certification also from Microsoft, Sales Foundation UiPath Partners from UiPath, SafeNet Trusted Access from Thales, and certifications in Backup, Email Security Gateway, and Essentials for Office 365 from Barracuda. The years of obtaining these certifications range from 2020 to 2022.