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Arshiya Parveen currently serves as a Senior Email and Chat Customer Experience Executive at Valethi Technologies, where a 20% increase in company revenue was achieved through process optimization and modernization. Prior experience includes a role as Team Lead Cum Customer Service Executive at Taj Financial Services, where monthly milestones of 95% were consistently met while utilizing advanced Excel skills and ensuring policy compliance. Earlier in the career, Arshiya was a Teaching Professional at Techone, responsible for instructing students in computer applications and providing tailored support to enhance learning outcomes. Arshiya holds a Bachelor of Engineering in Electrical, Electronics and Communications Engineering from Anjuman College Of Engineering & Technology.