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Niklas Jan Parusel is a Manager CRM Process & Implementation at valantic CX | valantic Digital Marketing & CRM GmbH, responsible for delivering CRM projects. Previously worked as a Senior Consultant at IBM, specializing in Salesforce CRM strategy & technology, and as a Business Transformation Consultant within IBM's GBS consulting practice. Niklas also worked as a Working Student at NEXUS Netsoft GmbH and holds a Master of Science in International Business, Leadership and Management from the University of York, as well as a Bachelor's Degree in International Management for Business and Information Technology from DHBW Mannheim.