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Kyle Crager is a Technical Support Engineer II at Vail Systems, where responsibilities include designing, configuring, and setting up solutions for customers with complex requirements, along with internal testing of new code releases and troubleshooting product features. With experience as a Technical Support Engineer and Product Specialist at Vail, Kyle has focused on support for the Routing And Call Control product. Prior to Vail, Kyle worked as a Call Transcription Contractor at Versay Solutions and held supervisory and managerial roles at Maggie Daley Climbing Wall and Lakeshore Sport & Fitness. Kyle began a career in instructing rock climbing at Lakeshore Academy, providing lessons and managing public sessions. Kyle holds a Bachelor of Arts in Marketing Communication from Columbia College Chicago.