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Hiro Franken is an experienced account manager at VAB since December 2019, handling clients such as JLR, Honda, and Yamaha. Previously held the position of Senior Customer Experience Medewerker, managing escalated cases, leading teams, organizing workflows, and enhancing processes. Hiro has additional experience in customer service roles across various companies, including De Ridder Jaguar Land Rover and Alphabet Belgium Long Term Rental, where skills in aftersales, customer relations, and consultancy were developed. Hiro's early career included roles in communications and journalism, backed by a Professional Bachelor degree in Communication and Journalism from Fontys Hogeschool voor Journalistiek Tilburg and studies at Stockholm University.