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Gonzalo Tete currently serves as the CX Team Lead at Utoppia, where responsibilities include developing and implementing customer relationship models and C-SAT measurement strategies across various support channels. Prior to this role, Gonzalo held multiple positions at Banco Santander from December 2009 to May 2022, including Business Development Manager, where strategic coordination with external vendors was emphasized, and leadership roles focusing on commercial teams and customer engagement in various segments. Gonzalo's earlier experience includes administrative duties at Laptopfix, involving customer service and financial transactions. Educational qualifications comprise a Technical Degree in Human Resources, a Diploma in Leadership and People Management, and courses in Agile Methodologies and Banking Business, with ongoing language studies.