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Katie Maidment-Smith is an experienced professional in document delivery and development, currently serving as Document Development Lead at Utmost Group since December 2021. Previously, Katie held roles at Quilter, where responsibilities included Document Delivery Lead and Document Delivery Analyst from May 2012 to March 2022. Additional experience includes customer service roles at Skandia and TUI Travel PLC, as well as positions in project management and business support at Rentokil Initial and Capita Symonds, respectively. Katie began a career in corporate claims consulting at Aviva plc, working there from November 1999 to November 2003. Katie's continued professional development includes education from Chapterhouse Publishing and CII.