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Harold Mauricio Lalinde Ortiz is an experienced professional with a diverse background in back office operations and customer service. Currently serving as a Back Office Operations Analyst at USA Truck Brokers since October 2022, Harold previously held the position of Back Office Supervisor at ContactPoint 360, where responsibilities included sales audit, interaction monitoring, and refund request investigations. Harold's early career at Contact Point 360 Colombia involved similar back office duties, while experience as a Compliance Assistant at Virtual Emily focused on data compliance and risk assessment related to money laundering and terrorism financing. Additionally, Harold has held supervisory roles in the call center industry, including leading teams at Conduent and providing customer service at Sitel.