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Caroline Klein's responsibilities include strategic communications in public relations, community relations, and broadcasting, along with coordination of large-scale marketing initiatives through all the company’s platforms. Other duties involve government relations and crisis communications as a public-facing representative of the Jazz in the community.

With more than 15 years of strategic communications experience on domestic and international levels, Klein joined the SEG executive team after 10 years with the Preferred Hotel Group in Newport Beach, Calif., which manages and operates six travel and hospitality brands, including Preferred Hotels & Resorts. Culminating in the CCO role, Klein built and evolved the company’s public relations, social media, and corporate communications functions, orchestrating multiple extensive global marketing communications campaigns and serving as a key executive on new brand launches and pivotal rebrandings.

Previously, Klein worked at several PR agencies in New York City and Chicago, specializing in travel and hospitality. She holds a B.S. in Journalism from Boston University.