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Takao Hori is a seasoned professional with extensive experience in agile transformation consulting and client partnership. Currently serving as a Client Partner at ustwo and a Senior Partner at Critical Zone Inc., Takao has previously held significant roles including Agile Transformation Consultant at Evelyn Konsult AB, Agile Consultant & Trainer at Simplilearn, and Director of Customer Experience at Manulife. With a solid background in supporting agile transformations for major organizations, Takao's expertise encompasses strategic roadmap development, customer journey mapping, and team coaching using methodologies such as Scrum and Kanban. Takao's career also includes leadership positions at IBM, NN, ING, The Hartford, and AMP, alongside educational credentials from Kansai Gaidai University and the University of St. Thomas.