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Archana Pillai is a seasoned IT professional with over two decades of experience in information systems and service management, currently serving as the Global Information Systems Lead at UST Global since January 2003. In this role, Archana leads a technical team of 14 in providing ITSM support to global data centers, focusing on process improvement and service transformation. Previously, Archana held key positions such as Transition Service Management Leader and Manager of Service Management, where responsibilities included managing service transitions, defining new services, and ensuring adherence to governance policies. Archana's early career included a role as a Developer at Rediff.com. Academic credentials include a Bachelor of Engineering in Computer Science from SSGM Engineering College.