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Adrian Balaceanu is a Principal Software Engineer at UST since November 2021, with a robust background in technical support roles spanning from September 2014 to April 2021 at IT Vizion, where responsibilities included leading a team in XHQ application support for Siemens customers, incident analysis, troubleshooting, and customer service training. Prior experience includes serving as a Technical Support Engineer at Rheal, focusing on software and hardware support, network solutions, and system maintenance. Adrian holds a Bachelor of Engineering degree in Computer Engineering from Universitatea din Oradea.