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Charlene Ying Xiong has a wealth of work experience in the education and technology industry. From 2021 to present, they have been a Curriculum Developer/ Content Writer at Speak, where they work to support the company's mission to teach the next billion people English. From 2016 to 2021, they were a Lecturer - Intensive English Program, Online Content Developer, Curriculum Coordinator, and Curriculum Coordinator - Special Programs at the University of Central Florida. From 2013 to 2016, they were a Lecturer at Jiangxi Science and Technology Normal University. From 2012 to 2013, they were an Instructor and Teacher Trainer at Tap English Education School. From 2009 to 2012, they were an Instructor at New Oriental Education & Technology Group.

Charlene Ying Xiong obtained their Bachelor of Arts degree from Jiangxi Normal University in 2010, majoring in Teaching Chinese as a Foreign Language. Charlene Ying then went on to obtain their Master of Education from the University of Sydney in 2012, majoring in TESOL. From 2016 to 2020, Charlene Ying Xiong obtained their Doctor of Philosophy degree from the University of Central Florida, majoring in TESOL. Additionally, they obtained a Graduate Certificate in Advanced Quantitative Methodologies in Education and Human Sciences from the University of Central Florida in 2019. In 2021, Charlene Ying Xiong obtained two additional certifications, "Design Thinking: Understanding the Process" from LinkedIn and "Grant Writing for Education" from LinkedIn.