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Craig Vanderhorst has extensive experience in customer support and technical operations, currently serving as the Director of Customer Support at Car-Part.com since 2019. Previously, Craig held the position of Director of Technical Support at Qvidian from 2009 to 2018, where responsibilities included managing global support operations for SaaS applications and advocating for customer needs to enhance satisfaction. Craig also worked as an Operational Team Lead at Qvidian, focusing on team development and process improvements to elevate customer satisfaction scores. Earlier experience includes General Manager of the Paper Division at Salinas Industries, Independent Consultant for DECOA, and various roles at Siemens PLM Software, where responsibilities ranged from product planning to applications engineering. Craig holds a Bachelor of Science in Mechanical Engineering Technology from the University of Cincinnati and a Six Sigma Black Belt certificate from Cincinnati State Technical and Community College.