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West brings more than 30 years of business and corporate strategy experience, including community outreach, marketing, real estate and program development. She joined US Ceiling in 2018 as director of USC Academy, helping launch [and develop curricula for] the company’s workforce development program, which is designed to cross-train and enhance the skills of existing field staff and provide priority populations in the Rochester community with skilled trades training and employment opportunities. In late 2020, West stepped into the role of director of human resources, overseeing employee onboarding and annual reviews.