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Susan Arthur possesses extensive experience in customer service management and operations within the insurance industry. Currently serving as Manager of Customer Service at USAble Life since October 2008, Susan leads a team of 13, ensuring accurate certificates, policies, and billing for clients. Previously, as Manager of Customer Service with a larger team of 23 members, Susan focused on team building and time management to optimize response accuracy. Prior roles include serving as Account Manager at Stephens Inc., where Susan interacted with client groups and insurance companies on benefit enrollment and billing, and Director of Operations at The Kane Agency, responsible for daily operations and new group business submissions.