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Celeste Godinez is a seasoned professional in quality assurance, currently serving as the Director of Quality Assurance at USAA since August 2019, previously holding roles as Quality Assurance Advisor Lead and Quality Assurance Advisor Senior. Prior experience at USAA includes positions as Manager and Banking and Insurance Solutions Relationship Specialist from November 2013 to February 2019. Early career experience includes working as a Police Dispatcher for the Castle Hills Police Fire Department from May 2011 to October 2013. Celeste holds a Doctor of Business in Business Administration and Management from Capella University, as well as a Master of Management and a Bachelor of Applied Science in Criminal Justice and Corrections from the University of Phoenix.